Contact Us

Customer Service

Email: service@rynqavex.com
Phone: +86 18822807586
Hours: Monday–Friday, 07:00–23:30, China Standard Time (UTC+8).

Messages outside these hours will be reviewed during the next customer service period.

How to Help Us Assist You

For order inquiries, include your order number, checkout email, and a clear description of your request. For product questions, provide the product name and the specifications you would like to confirm.

Problems with a Delivery

Please report damaged, defective, incorrect, or incomplete items promptly, preferably within 7 calendar days of delivery. Include photographs or videos of the item, packaging, and shipping label. Confirmed errors attributable to us receive an appropriate resolution without additional costs caused by that error. Applicable mandatory consumer rights remain unaffected.

Return Requests

Contact us before returning merchandise. Following approval, support will provide the designated return address and instructions. Do not automatically send returns to our registered office.