Frequently Asked Questions

What does rynqavex™ sell?

Kitchen tools and accessories. Check individual listings for materials, dimensions, included components, compatibility, and care instructions.

Who operates the store?

南京擎穹网络科技有限公司. Legal representative: 张飞.

How long does processing take?

Normally 2–4 business days after payment confirmation; up to 5 during busy periods.

How long does U.S. delivery take?

Estimated transit is 10–15 business days after dispatch, separate from processing. Arrival dates are not guaranteed.

What does shipping cost?

Available shipping options and charges appear at checkout.

Will I receive tracking?

Available tracking is emailed after dispatch. Contact us about extended delays or missing parcels.

Can I cancel my order?

Contact us immediately. Cancellation is not guaranteed after fulfillment begins. Successful pre-fulfillment cancellations incur no cancellation fee.

Can I return a product?

Request an eligible return within 30 calendar days of delivery. Obtain approval and return instructions before mailing it.

Who pays return shipping?

Customers generally pay for preference-based returns. Confirmed seller errors are resolved without additional costs caused by that error.

When will I receive a refund?

Refunds are initiated within 5–10 business days after receipt, inspection, and approval. Bank posting may take longer.

How can I contact support?

service@rynqavex.com
+86 18822807586
Monday–Friday, 07:00–23:30, China Standard Time (UTC+8).